Terms & Conditions

  1. Acceptance of the Terms of Use

By accessing or using the Killem website or the mobile application, offered by Killem Pest Pte Ltd (“the Company”) at www.killem.com.sg and all associated pages and services (collectively referred to as our “Website”), you confirm that you have read, understand and agree to be bound by these terms of use (“Terms of Use”).

  1. Changes to these Terms of Use

By accessing the Company’s website, you acknowledge that the Company has the right to revise and amend these Terms of Use without prior notice. Your continued use of the Website following our posting of any such changes will mean that you accept such changes.

  1. Use of Data

In connection with the provision of the services, the Company may collect and store information in order and to the extent reasonably necessary (I) to carry out the provision of services and (ii) to carry out management of its business, including operational management and client service management.

  1. Marketing Data

You further agree that the Company may use information stored  for the purpose of facility its marketing and sale of services. You further consent to the use of such data for communicating the services and promotional information via email or other electronic means, unless you notify the Company in writing that you do not wish to receive such promotional information.

  1. The Website is for Use by Individuals 18 Years of Age and Older

The Company may terminate your use of the Website without notice if we believe you are less than 18 years old.

  1. Website Use Restrictions

Without the Company’s prior written consent, you may not use any automated means to access this Website or collect any information from the Website (including, without limitation, robots, spiders, scripts, or other automatic devices or programs).

  1. Termination

Either party may terminate the Agreement by providing thirty (30) days written notice to the other party. In the event of termination by you, a cancellation fee of S$200.00 will be charged and added to the final invoice. Should you make payment for all the services up front, the cancellation fee of S$200.00 will be deducted from the amount to be refunded to you. Should you move to another property and wish to continue treatment at the new property, a new agreement will be issued and any payment made will be transferred as part payment of the new agreement.

  1.  Call-Backs

Unless otherwise stated at the time of booking, all ad-hoc services are one-time services. Any call-backs will be chargeable. For Clients with monthly (or more frequent) packages, we offer call-back services at no additional charge (except for mosquito control). For clients with once every two months or quarterly frequency, call-back services will be chargeable.

  1. Rescheduling

You may only reschedule the services by providing the Company with a minimum of notice of 1 working day (24 hours). Failure of providing adequate notice will result in a reschedule fee of 50% of the service cost.

  1. General Terms

10.1 Neither party shall at any time during or after the conclusion or termination of this Agreement divulge to any third party any confidential information, including but not limited to the goods, business, marketing and sales plans, designs, manufacturing process and other technical information of the other party.

10.2 The Client hereby irrevocably and unconditionally undertakes to indemnify the Company and keep the Company fully indemnified against all loss, liabilities costs and expenses, which the Company may sustain or incur as a result of following the instructions of the Client against the Company’s recommendations.

10.3 A person who is not a Party to this Agreement has no right under the Contracts (Rights of Third Parties) Act, Chapter 53B to enforce any term of this Agreement.

10.4 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

10.5 Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre.