Operations Executive

Key Goal:

Ensure all jobs are (1) scheduled and (2) completed promptly and efficiently

• Planning the best routes for PMPs
• Plan and allocate manpower for all jobs, including future capacity planning
• Coordinate and communicate with all PMPs
• Maintenance of PMP data, including attendance, leave, working hours, OT, vehicles
• Be involved with new client handover and/or onboarding from the Sales Team
• Ensure all new contract and ad hoc jobs are scheduled
• Ensure all the jobs due in the month are scheduled and completed
• Communicate with PMPs to adjust schedules, time spent at jobs etc.. to ensure improved productivity
• Maintain revenue generated by each PMP and/or Team
• Find ways to make the schedules and routes more efficient
• Work with the Operations Manager to handle any PMP complaints or issues regarding schedules or routing

• At least a Diploma in business, logistics or relevant field
• Knowledge of the pest control and/or facility management preferred

• Minimum of 4 years of relevant work experience in operations (supervising drivers, technicians etc..)

• Computer literate in MS Office (Word, Excel, Power point) and experience using CRM Systems i.e. Salesforce
• Strong written and spoken English
• Common sense and high attention to detail
• Positive attitude
• Excellent communication skills and ability to build relationships
• Organizational and time-management skills
• Ability to meet deadlines and juggle multiple accounts (time management)