Job Description

Included, but not limited to:

  • Onboard and complete a handover of the client from the Sales Team
  • Ensure that all client emails and calls are answered and actioned immediately
  • Communicate with clients to understand their needs and gather feedback
  • Coordinating all matters relating to the client, including but not limited to providing relevant documentation, reports, answering customer queries etc.
  • Handling any client complaints or issues in timely manner, including coordinating with, and escalating to the relevant departments.
  • Identifying potential problems with clients before they arise and recommending solutions
  • Liaising and coordinating with relevant departments regarding matters that require multidepartment solutions
  • Prepare any necessary monthly reports for the client and/or for invoicing purposes

Academic Education & Knowledge Requirements

  • At least a Diploma in business, marketing, or relevant field
  • Knowledge of the pest control and/or facility management preferred

Work Experience Requirements

  • Minimum 2 years of relevant work experience in account management and/or customer service and/or operations

Skills Requirements

  • Computer literate in MS Office (Word, Excel, Power point) and experience using CRM Systems i.e., Salesforce
  • Strong written and spoken English
  • Common sense and high attention to detail
  • Positive attitude
  • Excellent communication skills and ability to build relationships
  • Organizational and time-management skills
  • Ability to meet deadlines and manage multiple accounts (time management)