Key Account Executive

Included, but not limited to:

• Onboard and complete a handover of the client from the Sales Team
• Ensure that all client emails and calls are answered and actioned immediately
• Communicate with clients to understand their needs and gather feedback
• Coordinating all matters relating to the client, including but not limited to providing relevant documentation, reports, answering customer queries etc.
• Handling any client complaints or issues in timely manner, including coordinating with, and escalating to the relevant departments.
• Identifying potential problems with clients before they arise and recommending solutions
• Liaising and coordinating with relevant departments regarding matters that require multidepartment solutions
• Prepare any necessary monthly reports for the client and/or for invoicing purposes

• At least a Diploma in business, marketing, or relevant field
• Knowledge of the pest control and/or facility management preferred

• Minimum 2 years of relevant work experience in account management and/or customer service and/or operations

• Computer literate in MS Office (Word, Excel, Power point) and experience using CRM Systems i.e., Salesforce
• Strong written and spoken English
• Common sense and high attention to detail
• Positive attitude
• Excellent communication skills and ability to build relationships
• Organizational and time-management skills
• Ability to meet deadlines and manage multiple accounts (time management)