Job Description

Job Highlights

Key Goal

Ensure all client queries and issues are addressed promptly, and accurately

Included, but not limited to:

  • Successfully onboard and complete a handover of the client from the Sales Team
  • Ensure that all client emails and calls are answered and actioned immediately
  • Communicate with clients to understand their needs and gather feedback
  • Coordinating all matters relating to the client, including but not limited to providing relevant documentation, reports, answering customer queries etc
  • Handling any client complaints or issues in timely manner and escalate to relevant departments, if needed.
  • Liaise and work with the Operations Team to ensure all jobs are scheduled

Academic Education & Knowledge Requirements

  • At least GCE ‘N’, ‘O’ Levels/ITE/Higher Nitec / Diploma
  • Knowledge of the pest control and/or facility management preferred

Work Experience Requirements

  • Minimum 2 years of relevant work experience in key account management and/or customer service and/or operations

Skills Requirements

  • Computer literate in MS Office (Word, Excel, Power point) and experience using CRM Systems i.e. Salesforce
  • Strong written and spoken English
  • Common sense and high attention to detail
  • Positive attitude
  • Ability to work under pressure and juggle multiple clients
  • Excellent communication skills and ability to build relationships
  • Organizational and time-management skills