Customer Service Representative

Ensure all client queries and issues are addressed promptly, and accurately

Included, but not limited to:

• Successfully onboard and complete a handover of the client from the Sales Team
• Ensure that all client emails and calls are answered and actioned immediately
• Communicate with clients to understand their needs and gather feedback
• Coordinating all matters relating to the client, including but not limited to providing relevant documentation, reports, answering customer queries etc
• Handling any client complaints or issues in timely manner and escalate to relevant departments, if needed.
• Liaise and work with the Operations Team to ensure all jobs are scheduled

• At least GCE ‘N’, ‘O’ Levels/ITE/Higher Nitec / Diploma
• Knowledge of the pest control and/or facility management preferred

• Minimum 2 years of relevant work experience in key account management and/or customer service and/or operations

• Computer literate in MS Office (Word, Excel, Power point) and experience using CRM Systems i.e. Salesforce
• Strong written and spoken English
• Common sense and high attention to detail
• Positive attitude
• Ability to work under pressure and juggle multiple clients
• Excellent communication skills and ability to build relationships
• Organizational and time-management skills